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Job Description
Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
Takes and delivers messages when appropriate personnel are unavailable.
Answers questions about organization and provides callers with address, directions, and other information.
Welcomes on site visitors, determines nature of business, and announces visitors to appropriate personnel.
Operates multi-line telephone system to answer incoming calls; directs callers to appropriate personnel by performing the following duties; completes a variety of administrative duties.
He will maintain all call records.
Updating the register for letters & couriers.
Maintain the attendance register.
Skills
Have excellent managerial skills.
Be professional, and positive.
Have integrity, initiative and focus.
Be able to think, communicate and present information effectively.
Be able to use computer or IT equipment proficiently.
Must be computer literate, familiarity with Microsoft excel, word, and outlook
Strong interpersonal and communication skills.
Can-do attitude and ability to think outside the box.
Excellent telephone etiquettes.
In depth knowledge of administrative and clerical protocols.
Knowledge of customer services practices
